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Medcue · Policies

Refunds & cancellation

Membership cancellation and refunds. Cancel anytime from Account, a 14-day money-back guarantee on your first payment, and your full rights under the Australian Consumer Law — always.

Last reviewed 9 July 2026 · Medcue is a trading name of ANAMO PTY LTD · ABN pending

01The three protections

Medcue paid plans are memberships, in Australian dollars and inclusive of GST. Three things protect you, each on top of the others:

  • 01

    Cancel anytime

    Choose Cancel membership in Account, then confirm. Access runs to the end of the period you’ve paid for, then nothing renews.

    Always
  • 02

    14-day money-back

    Your first payment on a new membership, refunded in full if you ask within 14 days. No fault needed.

    14 days
  • 03

    Australian Consumer Law

    Your consumer guarantees apply on top of both — they can’t be excluded, and we don’t try.

    Always

02Cancel anytime

  • Cancel from Account. Open Account, choose Cancel membership, then confirm. You can cancel whenever you like without a phone call.
  • You keep what you’ve paid for. Cancelling stops the next renewal. Your access continues until the end of the current billing period, then drops back to the free tier. Your saved study records are kept; paid features require an active membership.
  • No further charges. Once cancelled, your payment method is not charged again unless you choose to re-subscribe.

0314-day money-back

  • Your first payment on a new Student membership or Viva add-on comes with a 14-day money-back guarantee from the date of that payment.
  • If Medcue isn’t right for you, email us within 14 days and we’ll refund that first payment in full.
  • This is a goodwill guarantee offered in addition to your legal rights — you don’t need to show a fault to use it.
  • It applies to your first payment on a plan; later renewals aren’t automatically covered, but you can cancel before any renewal and your Consumer Law rights always remain (section 5).
  • We may decline a money-back request where there’s clear evidence of misuse — for example, bulk-copying or attempting to redistribute content — but this never limits your rights under the Australian Consumer Law.

04Auto-renewal

You’re always told the amount charged today and the regular renewal price at checkout and in your account. The current catalogue renewal price is labelled separately from any offer or adjustment on your next invoice; use Manage billing for your subscription’s invoice details. Full billing terms are in the Terms of Use.

05Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, services must be provided with due care and skill and be fit for their stated purpose.

  • If there is a major failure, you may be entitled to a refund.
  • If there is a problem that isn’t major, we’ll work to fix it within a reasonable time.

Nothing in this policy or our Terms of Use limits or excludes these rights.

06The Pass Guarantee (make-good)

Where advertised on an eligible plan, the Pass Guarantee is a conditional make-good — extra time, not a refund, and never a claim about your result. It works like this:

  • It applies only to a three- or six-month Student subscription explicitly marked Pass-Guarantee eligible at purchase.
  • You complete at least 80% of your prescribed program during the term — the sessions your Verdict reports prescribe.
  • You sit the exam during or shortly after the term, and don’t pass. Send us your result letter.
  • We add three months of the same plan, free, so you can prepare for the resit.

The Pass Guarantee is a goodwill offer on these stated conditions. It is not “pay when you pass,” it does not promise or predict any outcome, and it never limits your rights under the Australian Consumer Law.

07Mock Exam Day tickets

  • Mock Exam Day tickets are one-off event purchases, not memberships — nothing renews.
  • Can’t make it? Tell us at least 7 days before the event and we’ll move your ticket to a later date or refund it.
  • If we cancel or materially change an event, you choose: a full refund or a seat at the next one.
  • Your Consumer Law rights (section 5) apply to events too.

08Discounts

Discounts apply to paid plans and are entered as a code at checkout (one code per order):

  • 01

    Founding tranches

    An eligible account pays A$19.99 for each of its first three monthly Student invoices, then A$39.99/month unless cancelled. The offer does not apply to three- or six-month subscriptions.

    3 months
  • 02

    Re-sitter discount

    Sat and didn’t clear it? Contact support with your result letter and we’ll apply a re-sitter discount to your membership.

    −25%
  • 03

    Med-soc code

    Your society’s member code takes 20% off any paid plan, and gives the committee free accounts.

    −20%

09How to make a request

  1. You can cancel yourself from your account at any time — you don’t need to email us for that.
  2. For a money-back refund, a Pass Guarantee claim, a Mock Exam Day change, or a Consumer Law issue, email support@medcue.com.au from the address on your account.
  3. Tell us which request you’re making and include your order or subscription reference if you have it.

10Processing & method

Approved refunds are returned to your original payment method via our payment provider, Stripe. Refunds are usually processed within a few business days at our end; how quickly the amount appears then depends on your bank or card issuer.

11Contact

Need a hand? Email support@medcue.com.au. Medcue is a trading name of ANAMO PTY LTD (ABN pending), Australia.

Cancel anytime · 14-day money-back on your first payment · ACL rights always apply · we never say “no refunds”